ITIL ITIL-4-Foundation Exam Dumps
ITIL 4 Foundation Exam
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ITIL ITIL-4-Foundation Sample Questions
Question # 1identify the missing word(s) in the following sentence. The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.
A. events
B. changes
C. configuration items
D. workarounds
Question # 2
Which is an example of a service request?
A. A request for normal operation to be restored
B. A request to implement a security patch
C. A request for access to a file
D. A request to investigate the cause of an incident
Question # 3
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
A. Suppliers
B. Customers
C. Relationship managers
D. Developers
Question # 4
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
A. Service relationship management
B. Service consumption
C. The service value system
D. The release management' practice
Question # 5
Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
A. events
B. changes
C. configuration items
D. workarounds
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