ServiceNow CIS-ITSM Exam Dumps
Certified Implementation Specialist - IT Service Management
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ServiceNow CIS-ITSM Sample Questions
Question # 1Where are the timeframe conditions for sending an SLA breach warning notification defined?
A. SLA definition record
B. Default SLA flow
C. SLA Properties application
D. SLA trigger conditions
Question # 2
Released in Quebec, what tool enables the creation of templates for Catalog Items?
A. Template Builder
B. Template Management
C. Catalog Wizard
D. Catalog Builder
E. Catalog Template Library
Question # 3
Incidents can be created and managed in the workspace, using UI layouts that are tailoredto different personas, processes, and interfaces. Examples include:• Default• Major incidents• Self Service• MobileWhat are these UI layouts called in the Now Platform?
A. Form Layouts
B. Workspaces
C. Forms
D. Form Designs
E. Views
Question # 4
Incidents are stored what table?
A. Incident [incident]
B. Incident [sn_task_incident]
C. Incident [sn_incident]
D. Incident [task_incident]
Question # 5
What is an example of a good use case for an Order Guide?
A. Order a set of Dishes
B. Order a Custom Automobile
C. Order a Technical Consultation
D. Order a Couch
E. Order a case of Laundry Soap
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